SHIPPING & EXCHANGES
Shipping:
1. All Orders enjoy Free Standard Shipping. COD Convenience Fee of INR 50 will apply for all COD orders.
2. For certain pincodes, we only offer partial COD. 10% of the order value is to be paid upfront. Balance can be done on delivery. COD orders will only be dispatched once phone/WhatsApp & OTP Order confirmation is received.
When will I receive my order?
1. Different products have different shipping timelines. Please refer to individual product pages for shipping timelines.
2.It is possible that different items from your order ship from different warehouses throughout the country. Therefore, you may receive your order in multiple deliveries. Please check your email or WhatsApp for confirmation.
3. However, in certain cases, there may be delays that occur that are beyond our control and we apologize for such instances. Please note that the timelines specified above are only estimates.
Why is my order being shipped in different packages?
1. If you have a multi-item order, it is possible that each item may be shipped from a different warehouse, depending on which one has them available the fastest.
What happens if my order gets stuck or lost in the mail?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize, the postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our return and refund policy for when these might be applicable to shipping situations.
RETURN & EXCHANGE POLICY
SIZE EXCHANGES & RETURNS ARE PERMITTED.
How do I return damaged / incorrect products?
1. Six by Eleven strives to ensure the quality of products shipped.
2. Effective Oct 6, 2025: There are no pick up charges for size exchanges for t-shirts, shirts and shorts. Rs 250 will be charged per hoodie/sweatshirt for size exchange/return. Shackets, Cargo pants, Korean Pants, Jackets, etc are made to order items and cannot be returned/exchanged.
In case you want to return (not size exchange) a t-shirt, a store credit will be issued and a pick up fee of Rs 120 will be charged per t-shirt/Rs 250 per hoodie & sweatshirt.
3. However, if you receive an incorrect / damaged product, please place your requests through customer support over Instagram (@sixbyeleven)/WhatsApp (9597544611)/E-mail (sixbyelevenstudio@gmail.com).
You can WhatsApp us on 9597544611 or DM on Instagram @sixbyeleven with the incorrect / damaged product images and the order number and we will get back to you as soon as possible. We do not refund any amount paid to the source account. We only process a Store Credit for all orders - for both return and exchanges.
4. WHAT IS A STORE CREDIT? Once your product is picked up, we will issue you a discount code which you can use to place your order for a larger/smaller sizer or any other product on the store.
The code is issued for both returns as well as size exchanges. Each code shall remain valid for a period of 1 year from the date of issue.
How to use it?
Copy the code from the Whatsapp Chat/Instagram Chat/E-mail, add your item to cart and check out as usual, once you reach check out, copy and paste the discount code.
5. Store Credit cannot be used during a Flash Sale.
Terms & Conditions:
1. Orders placed during a dedicated "FLASH SALE" are not eligible for return/exchange.
2. Items will have to be unused and returned in their original packaging within 2 days of delivery. Please don't forget to mention your contact details and Order number.
3. If any item is found to be used, we will not process the return/exchange request and will only ship the returned item back on payment of shipping charges for sending the “used” product back to you.
Please double check the size chart and selected size before ordering.
Will I have to pay for returning the product?
1. Yes, for returns, you will have to bear the pick up charges for sending your products back to us.
I have received a wrong / defective product. How do I proceed?
Please send us images of the product at sixbyelevenstudio@gmail.com and our Customer Care Executive will get back to you. We will arrange for a reverse pickup and once we have received the product, we will reimburse you in the form of a Six by Eleven voucher.
Can I get a refund on a cancelled order?
Orders once placed cannot be cancelled. In case cancellation is required, a refund will only be processed through store credit.
Refund through store credit only will be processed through a store credit within 10 working days. If you have any further questions about the return/exchange policy then please contact us on WhatsApp on 9597544611 or DM us on Instagram @sixbyeleven.