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QUICK REFERENCE

Shipping: Standard and express delivery timelines are estimates and are not guaranteed.

Returns / Exchanges: Request within 7 calendar days of delivery.

Returns Portal:
https://returnhq-web.vercel.app/portal/six-by-eleven

Customer-Initiated Reverse Pickup Fee: ₹125 per T-shirt.

Pickup Already Paid: ₹125 will not be deducted again if already paid separately.

Self-Shipping: Permitted at the customer's expense. ₹125 will not be charged.

Address for Self Shipping:
SIX BY ELEVEN
23/40 BAGIRATHI AMMAL STREET
T NAGAR, CHENNAI - 600017
PHONE - 9597544611

Refunds: Store credit is the standard commercial resolution for eligible voluntary returns.

Store Credit: Valid for 12 months.

Store Credit Value: Based on the regular selling price displayed on the Website at the time the return is processed, excluding temporary promotions, flash sales, coupons, vouchers and other promotional reductions.

Store-Credit Purchases: Final sale for voluntary returns/exchanges.

Used / Washed / Altered Products: Not eligible for voluntary return/exchange.

Defective / Incorrect Product: Report as soon as reasonably possible, preferably within 48 hours.

Tags Removed: Not eligible for voluntary return/exchange.

Final-Sale Products: Not eligible for voluntary return/exchange where expressly identified as such, subject to applicable law.

Full COD Refusal: Reasonable and actual logistics costs may be recovered where a dispatched COD order is intentionally refused or repeatedly not accepted.

Partial COD: An advance amount is payable as displayed at checkout. If a dispatched Partial COD order is refused or not accepted, the advance may be retained and applied toward cancellation, processing and reasonable logistics costs incurred in connection with the order, subject to applicable law.

Cancellation: Cancellation before processing may ordinarily be free. Where SBE accepts cancellation after processing has commenced but before dispatch, a cancellation/processing charge of up to 25% may apply, subject to applicable law.

Jurisdiction: Chennai, Tamil Nadu, subject to applicable statutory and consumer-forum jurisdiction.

Refer to the main policy in the menu/footer for detailed policy.

Store Address: No 40, Bagirathi Ammal Street, T. Nagar, Chennai, Tamil Nadu, India

E-mail: sixbyelevenstudio@gmail.com

WhatsApp/Phone: +91 95975 44611